Terms Of use

1) About us

Transfers Thessaloniki, trading as MENI RAPTI & CO., operates with licence number 09.33.Ε.60.00.01641.01 from the Greek Tourism ministry and our address is:

Monastiriou 26-28

Thessaloniki 54001

Greece

Τel: +30 2310 525050, Fax:  +30 2310 552952

2) Introduction

2.1 Please read these terms and conditions carefully before making your booking. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time as well as other information contained in the website.

1.2 If you do not wish to be bound by these terms and conditions then regrettably you may not place an order via our website.

 

3) Ordering

3.1 To place an order you must follow the ordering procedures set out on the order page of our website.

3.2 We are entitled to refuse any order placed by you. We do not guarantee to successfully allocate a vehicle to every booking request. In the event that we are unable to allocate your booking request, we will send an email to advise you of that fact. An alternative may be offered which may include additional charges. We will acknowledge your booking request by issuing a confirmation to the e-mail address you have given us upon ordering. 

3.3 You confirm that all details you provide to us for the purpose of purchasing the Service will be correct.

3.4 For bookings that are successfully allocated, an e-mail will be produced detailing your journey details. It is your responsibility to check the details of your booking in the e-mail prior to travel and inform us if there are any errors. We cannot be held responsible if the details entered at the time of placing your request are incorrect.

 

4) Prices and Payment

Special note: Changes to and errors in advertised and confirmed prices and other website details sometimes occur. You must check the price of your chosen transfers at the time of booking.

4.1 Details of the prices for the Service, and the procedures for payment and delivery are displayed on our website. The applicable price of any Service is the price displayed on our website at the date and time of your order and the service is offered as part of a travel package. The price of any Service on our website may change before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. 

4.2 We will inform you if a Service's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Service at the correct price. 

4.3 Prices quoted are per vehicle.

4.4 Payment is cash to the driver at the end of each transfer

4.5 If you wish to pay by credit card, visa card or by transferring the amount to our bank account, please contact Адрес электронной почты защищен от спам-ботов. Для просмотра адреса в вашем браузере должен быть включен Javascript.

 

5) Special Requests

If you have any special requests, please let us know at the time of booking. We will endeavour to fulfill all reasonable requests, however we cannot guarantee that they will be met and we will have no liability to you if they are not.

 

6) Changes and Cancellations by you

Amendments can be made up to 2 days prior to the first (or only) sector of your transfer booked date by email or by calling through to within Greece office hours only and will take effect from the day of receipt. Whilst we will try to assist, we cannot guarantee that any requests for amendments will be met. Charges may apply. In addition we reserve the right to charge an administration fee of £20.00 per person for any amendments to Services or cancellations made 1 day prior to the first (or only) sector of your transfer booked date. 

 

7) Changes and Cancellations by us

We will inform you as soon as reasonably possible if we need to make a significant change to your confirmed Services or to cancel them. We will also use all reasonable efforts to find alternative suitable Services for you at no extra cost, but we will have no further liability to you.

 

8) Force Majeure

Force majeure means that we will pay not you compensation if we have to cancel or change any Service because of unforeseeable circumstances beyond our control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organized disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our control.

 

9) Your Responsibilities

If your flight is diverted, we recommend that you contact our 24 hour helpline as soon as possible as they may be able to assist you in finding alternative transfer arrangements. Please note that we will not be liable to pay for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.

 

10) If you have a complaint

10.1 If you encounter a problem with your Service, please inform the driver or contact our 24 hours helpline and we will immediately endeavour to investigate the matter on your behalf and put things right. 

10.2 Please note that any complaints must be received in writing within 20 days of the return booking date. (If an outbound transfer only - then within 28 days of this date).

 

11) General

 

11.1 If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.

11.2 We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of your order.

11.3 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.

11.4 Our terms and conditions and your use of our web site are governed by the laws of Greece, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the Greek courts.

11.5 These terms and conditions, together with the privacy policy, any order form and payment method instructions, if any, replace all other terms and conditions previously applicable to the use of our website and/or sale of the Service.

 

12) Booking modifications

You may modify your booking at any time up to 48h prior to the service. Please email or call us and we will process your request.

13) Flight delays

In respect of flight delays, diversions, missed connections when the transport service originates from the airport, the waiting policy is:

Flight delays from original scheduled flight time of up to 2 hours are included. With flight delays over 2 hours you must contact us in advance and we will advise accordingly.

14) Waiting at the airport

The driver will normally wait up to 45 minutes after your flight has landed before calling you. After this procedure and if there is no answer or sign of the passenger the driver will leave the airport.
If you are delayed in customs, immigration, baggage collection or lost luggage please call us to ensure that your driver will wait. You will find contact details on your voucher.
If you foresee that you will take less time (only hand luggage) or more (reduced mobility, etc) please advise us at the same time you book, on the field “Any additional information”.

15) Baggage policy

Each passenger may carry one piece of baggage with a maximum weight of 20 kg (maximum combined size of 158cm) and hand luggage with a maximum weight of 5 kg (maximum dimensions of 45cm x 35cm x 20cm).
Any excess baggage must be declared when you make a service booking request.
The vehicle to transport you will be adequate for the number of people travelling and luggage contracted. Any excess luggage must be declared at the time of booking.
In the event of additional vehicles being required to transport an excess of undeclared luggage, the passenger will be held responsible for covering any additional costs.